The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please understand that once a proof has been APPROVED by you, I immediately go to work on it. So it is not possible to restart it due to the cost of supplies.
If there is a mistake on my end, I will fix it immediately. Otherwise, you would need to pay an additional fee to make any changes after the final proof. I understand mistakes happen, so I will work with you and give you a discount. Thank you so much!
I only accept returns on items that are not personalized (jewelry and mugs, etc..).
However, I want to make sure you are happy. If anything is wrong with your order, please let me know. I will do my best to fix it! Everyone makes mistakes and I am no different. I will always make it right if something wasn't correct.
Customers outside the US- Please understand you are responsible for ALL fees such as duties and tariffs, as well as any other fees. Please check on this for your country before ordering. If you do not accept a package because of fees, and it is sent back to me. I cannot refund you for that.
If it is a non-personalized item you can return it: you must pay the return postage. You may mail it back within 7 days and there will be a 20% restocking fee.
I hope you love everything you order! I strive to make it special and unique for each person. Thank you for shopping a handmade small business. I appreciate you so much!!!
We do not sell just wrappers at this time. Finished products only. Thank you for your interest in my products.
All of my orders are custom and personalized. I want them to be the best that they can be. Please check your message for a convo from me within 24 hours of your order (usually within an hour or two). So I can make sure your order is exactly what you want. I will send samples to chose from.
If I cannot reach you, I will have to cancel an order. I want to be sure you are completely happy and this is the only way I can be sure.
Please send pictures that you need on an order in a message on Etsy as soon as possible.
Many items are personalized and custom. ALL my items are hand made. So each one may be unique and different. Colors may vary slightly on the ribbon.
I am happy to do this at a small fee. Gift notes can be included at no additional charge. So please just let me know if you want a gift note and what you'd like it to say.
Almost all my orders are now in amounts such as 5, 10, 20, etc... You can pull down the "amount" section. If for instance, you need an amount not listed (example 80 bars) you can put two orders (or three, whatever you need) to add to the amount you need. Adding to your cart won't automatically check you out. So you will be able to see the total before you purchase. Thanks!
My business hours are:
Monday through Friday from 9 AM to 5 PM EST (this is the same as NY, NY time).
I am closed on major holidays.
I will return messages as soon as possible. Even on the weekends.
I will add a sizing chart to any listings for clothes and bodysuits. The best way to make sure the outfit will fit is to measure a shirt that you have, that is your favorite. I know for me, all the shirts fit differently! I can wear three different sizes. So please measure your favorite shirt and go by those measurements. My personal policy is when in doubt, go a size up. But I know not everyone wants their t-shirts big. I will accept exchanges on non-personalized shirts. I understand things happen. You will need to pay for return shipping.
Holiday cut off dates for 2020 are as follows:
Easter: April 3rd for U.S. shipping
Ramadan: Since Ramadan is a month: if you need it at the beginning of Ramadan, please order at least a week in advance.
Eid: May 13th
July 4th: June 25th
Halloween: October 23
Thanksgiving: Nov. 19
Christmas: Dec. 1st for International customers
Dec. 15th for U.S. customers
New Year's Eve 2021: Dec. 23rd